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 FAQS |
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When
should I book my spa appointment?
As some of our spa retreats are extremely popular
during certain hours, advanced booking prior to
your arrival is recommended so you can secure
your preferred date and time of treatment. You
can either use our shopping basket or booking
request forms, or send us an email
to book your spa appointment. A credit card number
is required at the time of booking as a guarantee
to secure the session you've reserved. No charges
will be made to your card until you've checked
out of our Spa, unless a cancellation is made
4 hours prior to your arrival.
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What
if I need to reschedule or cancel my appointment?
Simply email or call
us well ahead. We need 24 hours' cancellation
notice to help us reschedule your appointment,
subject to space availability. Any cancellation
with less than 4 hours' notice will incur a 50%
cancellation fee. We're sorry but full charges
will be imposed for a "no-show". |
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When
should I arrive for my treatment?
If this is your first visit, please arrive at
least 30 minutes earlier to allow yourself time
to change and familiarize yourself with the facility.
Please check in at the spa reception at least
15 minutes prior to your scheduled appointment,
or earlier if you have not decided on your treatment
yet. Arriving late would shorten your session
in order to avoid delaying the next guest. Moreover,
you'll receive less of the benefits and pleasures
of our treatments if you arrive late. If you know
there's simply no way you could squeeze in your
spa treatment, email
or call us to reschedule your appointment. |
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Is
there someone to help me decide on the most suitable
treatments or therapies?
If you have difficulty deciding on a treatment,
discuss your needs with our reception staff. They'd
be more than happy to recommend suitable treatments
that'll match your goals. If this is your first
visit, try one of our comprehensive packages.
If you prefer, our reception staff would be pleased
to help you plan a program. Email
or call us to discuss. |
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Is
there a limit to the number of treatments I can
have in a day?
You can have as many as you have time for, but
do try to be sensible and vary the type of treatment.
For example, if you're having an invigorating
massage this time, you may want to skip the massage
on the next day, and go for a Body Wrap or other
less vigorous treatments. You can plan different
treatments back to back, but avoid exfoliating
more than once a week. Our reception staff would
be glad to suggest the best order for your treatments.
Email or call us
to discuss. |
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What
if I have special health considerations/conditions?
If you have high blood pressure, allergies, heart
conditions, are pregnant or have any other medical
or physical ailments or disabilities, please consult
your doctor before booking any spa services. Once
you've been cleared by your doctor, be sure to
notify our spa receptionist when booking your
treatments. Please make our therapist aware of
your condition, and any recent trauma or surgery
you've had before she begins your treatment. If
you have any concerns at all, please let us know.
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What
other information should I share with the therapist?
Besides health conditions, do inform our reception
staff and therapists of any problem areas, likes
and dislikes, skin allergies (especially if you
are having a facial) or medication you are taking.
If you are menstruating or have had a recent surgery
or injury, be sure to let the therapist know,
so she can adjust your treatment accordingly.
You could also share your preferences e.g. pressure
for massage, essential oils, incense fragrance
and let them know your skin type. |
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How
long should I use the sauna or steam room?
When used in moderation, both sauna and steam
are beneficial before or after all spa treatments.
The sauna warms your muscles and begins the relaxation
process, and 12 to 15 minutes at a time is optimal,
or else you risk dehydration from excessive perspiration.
A steam bath is effective in opening pores and
wonderful for the respiratory system, and 5 to
6 minutes at a time is excellent as a primer for
body treatments. |
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Should
men shave before their Facials?
We suggest that men shave a few hours before their
facial appointments, rather than just before.
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Is
there a way for me to offer one of the fabulous
treatments as a gift?
You can send them a Spa Gift Certificate. Gift
Certificates for our spa treatments are valid
for 3 months, and make fantastic gifts for dear
ones. Check out our Spa
Gift Ideas or email
us. |
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What
if I have jewelry and valuables with me?
Please leave them in the hotel's safety deposit
box or in your in-villa safes. If you inadvertently
bring them along, a secure box is provided in
the treatment pavilions and rooms, but we recommend
that no jewelry be worn at the spa. We're sorry
but the management accepts no responsibility for
the loss of money or valuables of any kind brought
into the spa premises. |
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