| To
help you enjoy your visit at Banyan Tree
Spa ... |
| |
| Etiquette:
To ensure that guests can enjoy the peaceful
sanctuary of Banyan Tree Spa, we respectfully
request that all visitors keep noise to
a minimum. Cellular phones and electronic
devices are discouraged. |
| |
| Gift
Certificates: Gift Certificates
for our spa treatments are available. Please
get more information from our receptionist. |
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| Reservations:
Advanced booking prior to your arrival is
recommended to secure your preferred date
and time of treatment. A credit card number
is required at the time of booking. |
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| Check
In: Please check in at the spa
reception at least 15 minutes prior to your
scheduled appointment to avoid reduced treatment
times. |
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| Spa treatment
hours: The spa is open from 11am
to 9 pm; last treatment ends at 9 pm. |
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| Special Consideration:
Guests who have high blood pressure, heart
conditions, allergy, are pregnant or have
any other medical complications are advised
to consult their doctors before signing
up for any spa services. Please make your
spa therapist aware of any medical condition. |
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| Smoking and
Alcohol: Smoking and consumption
of alcohol within the spa is prohibited. |
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| Valuables:
A secure box for valuables is provided in
the treatment pavilions and rooms, but we
recommend that no jewellery be worn at the
spa. The management accepts no responsibility
for the loss of money or valuables of any
kind brought into the spa premises. |
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| Cancellation
Policy: A 24-hour cancellation
notice is required to help us reschedule
your appointment, subject to space availability.
Any cancellation with less than 4 hours'
notice will incur a 50% cancellation fee.
Full charges will be imposed for a "no-show". |
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| Refund Policy:
Treatment package and spa memberships are
non-refundable, non-transferable or non-exchangeable. |
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| Payment:
We accept cash and all major credit cards.
All prices are quoted in Renminbi and subject
to service charge and applicable government
taxes (VAT). Prices are subject to change
without prior notice. |