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| To
help you enjoy your visit at Banyan Tree
Spa ... |
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| Etiquette: To ensure that guests can enjoy the peaceful
sanctuary of Banyan Tree Spa, we respectfully
request that all visitors keep noise to
a minimum. Cellular phones and electronic
devices are discouraged. |
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| Gift
Certificates: Gift Certificates
for our spa treatments are available. Please
get more information from our receptionist. |
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| Reservations: Advanced booking prior to your arrival is
recommended to secure your preferred date
and time of treatment. A credit card number
is required at the time of booking. |
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| Check
In: Please check in at the spa
reception at least 15 minutes prior to your
scheduled appointment to avoid reduced treatment
times. |
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| Spa treatment
hours: The spa open from 10am to
8pm; last treatment ends at 8pm. |
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| Special Consideration: Guests who have high blood pressure, heart
conditions, allergy, are pregnant or have
any other medical complications are advised
to consult their doctors before signing
up for any spa services. Please make your
spa therapist aware of any medical condition. |
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| Smoking and
Alcohol: Smoking and consumption
of alcohol within the spa is prohibited. |
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| Valuables: A secure box for valuables is provided in
the treatment rooms, but we
recommend that no jewellery be worn at the
spa. The management accepts no responsibility
for the loss of money or valuables of any
kind brought into the spa premises. |
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| Cancellation
Policy: A 24-hour cancellation
notice is required to help us reschedule
your appointment, subject to space availability.
Any cancellation with less than 4 hours'
notice will incur a 50% cancellation fee.
Full charges will be imposed for a "no-show". |
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| Refund Policy: Treatment package and spa memberships are
non-refundable, non-transferable or non-exchangeable. |
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| Payment: We accept cash and all major credit cards.
All prices are quoted in Japanese Yen and
inclusive of service charge and applicable
government taxes (VAT). Prices are subject
to change without prior notice. |
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For
enquiries, please contact:
Banyan Tree Spa Phoenix Seagaia Resort
Sheraton Grande Ocean Resort
Hamayama Yamazaki-cho
Miyazaki-shi Miyazaki
Japan 880-8545
Tel: +81 985 211 351
Fax: +81 985 211 394
Email: spa-phoenixseagaia@banyantree.com |