| To help you enjoy your visit at Banyan Tree Spa ... |
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| Etiquette: The Spa is a tranquil and serene
retreat for your body, mind and spirit. Out of consideration for others,
may we respectfully request that all visitors keep noise to a minimum. Dedicate
your time at our spa retreat to complete relaxation. Switching off cellular
phones and other electronic devices disconnects you from the mobile world,
if only just for a few hours, but would help take your mind off worldly
concerns. |
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| Gift Certificates: Gift Certificates for our spa
treatments are available and are valid for 3 months. |
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| Reservations: Advanced booking prior to your arrival
is recommended to secure your preferred date and time of treatment. A credit
card number is required at the time of booking. |
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| Check In: Please check in at the spa reception
at least 15 minutes prior to your scheduled appointment to avoid reduced
treatment times. |
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| Spa treatment hours: The spa pavilions
and rooms open from 9am to 8pm; last treatment ends at 8pm.. |
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| Special Consideration: If you have high blood pressure,
heart conditions, are pregnant or have any other medical complications,
may we advise you to consult your doctor before signing up for any spa services.
Please make your spa therapist aware of any medical conditions. |
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| Smoking and Alcohol: Out of consideration to other
guests, please refrain from smoking and consuming alcohol within the spa
premises. Alcohol dehydrates the body and will undo any hydrating benefits
of our treatments. |
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| Valuables: A secure box for valuables is provided
in the treatment pavilions and rooms, but we recommend that no jewellery
be worn at the spa. The management accepts no responsibility for the loss
of money or valuables of any kind brought into the spa premises. |
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| Cancellation Policy: A 24-hour cancellation notice
is required to help us reschedule your appointment, subject to space availability.
Any cancellation with less than 4 hours' notice will incur a 50% cancellation
fee. Full charges will be imposed for a "no-show". |
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| Refund Policy: Treatment packages and spa memberships
are non-refundable, non-transferable or non-exchangeable. |
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| Payment: We accept cash and all major
credit cards. All prices are quoted in US Dollars and are nett. Prices
and package details are subject to change without prior notice. |
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